PRIVACY NOTICE

LABORATORIO THE LAB, represented by JEAN MICHEL LIBOIRON, with address at CALLE 36 SUR MZ 318 LT-004-1 LOCAL 3 EDIF MEDICA PLAYA, SOLIDARIDAD,QROO CP 77712, in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (The Law) and its Regulations inform you that it collects and processes your personal data for the purposes established in this Privacy Notice. 

The personal data that we collect directly and indirectly refers to your full name, address, home, work and cell phone number, email and occupation, as well as asset or financial data. 

We promise that all data obtained will be treated under the strictest security measures that guarantee its confidentiality. Your personal information will be used exclusively to follow up on comments, queries, complaints and claims that you present in relation to our products and services, maintain statistical and administrative controls and, where appropriate, for advertising and commercial prospecting purposes. 

If you do not want your personal data to be processed to receive advertising and offers, you can let us know at our customer relations department at 984-1882761, Monday to Friday from 07:00 am to 7:00 pm: 00 hours and Saturdays from 07:00 am to 15:00 pm, or through email info@thelab.com.mx. 

In accordance with article 8 of the Federal Law on Protection of Personal Data Held by Private Parties, we require your express consent for the processing of your personal data of an informative and administrative nature.

If you do not express your opposition to the processing of your personal data, it will be understood that you give us your express consent to do so. In any case, we undertake not to process these data for purposes other than those indicated in this Privacy Notice, except in the case of the exceptions provided for in article 37 of the Federal Law on Protection of Personal Data Held by Private Parties.

We inform you that your personal data may be transferred by LABORATORIO THE LAB and processed inside and outside the country to persons other than this company. 

In this sense, your information may be shared for advertising or promotional purposes to follow up on comments, queries, complaints and claims that you present, as well as to maintain administrative and statistical controls. 

If you do not express your opposition to your personal data being transferred to third parties for these purposes, it will be understood that you give us your consent to do so. It is important to note that the third parties to whom LABORATORIO THE LAB. transfers your personal data are committed to the same terms of this Privacy Notice and comply with the corresponding security and confidentiality measures. 

In any case, we undertake not to transfer your personal information to third parties without your consent, except in the case of the exceptions provided for in article 37 of the Federal Law on Protection of Personal Data Held by Private Parties, as well as to carry out this transfer in the terms established by that Law. 

Since the processing and transfer of your personal data is essential to fulfill the purposes set forth in this Privacy Notice, its limitation could prevent us from complying with them and providing you with the quality services that you expect from us. 

You have the right to access your personal data that we have and the details of its treatment, as well as to rectify them if they are inaccurate or incomplete, or cancel them when you consider that they are not required for any of the purposes indicated in this Notice of Privacy; are being used for non-consensual purposes or the contractual or service relationship has ended, or oppose their processing for specific purposes (ARCO Rights). 

To exercise the aforementioned ARCO Rights, you must submit the respective request directly at our facilities. You can contact us directly by phone (984) 1882761, from Monday to Friday from 07:00 am to 19:00 pm and on Saturdays from 07:00 am to 19:00 pm. from: 00 am to 3:00 pm, or through the email atencionaclientes info@thelab.com.mx.

The application you submit for the exercise of ARCO Rights must indicate your name and the address or email address where you wish to receive all the information related to the procedure, in addition to being accompanied by the document(s) proving your identity. or the personality of your legal representative. 

Likewise, we would appreciate you including a clear and precise description of the data with respect to which you seek to exercise any of the “ARCO” rights and any other element that allows us to identify or locate the personal data in question. 

When it comes to “rectification” of your personal data, you must also tell us what exact modification you are seeking to make and present the documentation that supports the request. 

We ask you to consider that for your protection and benefit, we may request additional documentation that allows us to fully identify the data that you wish to access, rectify and/or cancel, or those with respect to which you wish to oppose its processing. 

Likewise, we inform you that LABORATORIO THE LAB may not be able to cancel or block your personal data in accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations. Once your complete and duly integrated request has been received, LABORATORIO THE LAB will communicate the corresponding response within a maximum period of 20 business days. 

If it is appropriate, within the following 15 days you will be able to make your requested right effective. 

In the event that LABORATORIO THE LAB must deliver documentation as a result of the right exercised, it will do so through copies that will be sent by email or delivered to the address indicated in your request within the aforementioned period. 

Although the exercise of ARCO Rights and the delivery of information is free, LABORATORIO THE LAB reserves the right to charge shipping costs and photocopying costs. 

You may at any time revoke the consent you have given us to totally or partially prevent the processing of your personal data, with the understanding that these are necessary for the purposes described above and its limitation could make it difficult for us to fulfill the purposes for which we collect them and provide the services you expect from us. 

If you wish to revoke your consent to the processing of your personal data, you must submit your request to LABORATORIO THE LAB accompanied by a copy of your official identification to prove that you are the owner of the personal data (if applicable, the accreditation of your representative). legal), and indicate the email or address where you wish to receive the information related to the procedure, a clear and precise description of the personal data with respect to which you need to revoke your consent and the data that allows us to notify you of the resolution issued to your request. 

LABORATORIO THE LAB will notify you of the resolution of your request within 15 business days following the submission of your request, provided that it is complete and duly integrated. 

At any time LABORATORIO THE LAB may make modifications or updates to this Privacy Notice to address legislative developments, internal policies or new requirements for the administration of customer complaints and claims.